Free shipping on orders over €60
IS SHIPPING FREE?
Standard Shipping costs €5.50 and is free when you spend €60 or more.
WHEN WILL MY ORDER SHIP?
Orders placed Monday - Thursday within the Republic of Ireland before 12pm tend to arrive the following business day *subject to courier delays. Orders placed outside of that window take 1-3 days within the Republic of Ireland and 3-5 days outside of Ireland.
Please note: During busy periods like sale events, new product launches and holidays, delivery may take longer than usual.
DO YOU SHIP INTERNATIONALLY?
If you wish to ship internationally please visit www.epres.com where you can find a full list of supported regions.
HOW DO I TRACK MY ORDER?
As soon as your order ships, you will receive an email with all the necessary tracking information.
CAN I CHANGE OR CANCEL MY ORDER?
Please note that due to our quick turnaround times, orders cannot be changed once they have been placed.
Change of mind
If you change your mind about your purchase, you have the right to cancel your online order within 14 days of receiving your goods in accordance with the Consumer Rights Act 2022. Returned items should be sent back within 14 days of notifying us of your decision to cancel.
If exercising your statutory right to cancel, you may inspect the goods in the same way you would in a shop. You should take reasonable care of the goods while they are in your possession. A deduction may be made from any refund where the value of the goods has been diminished through handling beyond what is necessary to establish their nature, characteristics or functioning.
Faulty products
If your item is faulty, damaged or not as described, please contact our Customer Care team as soon as possible. We will assess the issue and provide an appropriate remedy in accordance with the Consumer Rights Act 2022. Where goods are returned because they are faulty or non-conforming, the cost of returning the goods will be borne by us.
Hygiene & Sealed Products
Certain products sold on our website, including cosmetics, skincare and haircare products, are sealed for health protection and hygiene reasons.
If you are exercising your statutory right to cancel your online purchase (change of mind), this right may not apply to sealed products that are not suitable for return due to health protection or hygiene reasons once the seal has been broken after delivery, in accordance with the Consumer Rights Act 2022.
This does not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not conform to your contract. If you believe you have received a faulty product, please contact our Customer Care team and we will arrange an appropriate remedy in accordance with your consumer rights.
PLEASE NOTE: We must be provided with a phone number so that you can be contacted by the courier company.
We will not be held liable for any postal delays which may occasionally occur.
If an eircode is provided, this is the address that your order will be delivered to. Please ensure your eircode is correct when placing your order. We will not be held responsible for orders delivered to the wrong eircode provided.
